Returns & Refunds Policy

Last updated: October 7, 2026

We sell factory-sealed nicotine products. For health and safety reasons, opened or used products can’t be returned unless they’re defective. Here’s exactly how we handle each case.

Defective on arrival

If a device doesn’t fire, leaks inside the sealed box, or arrives damaged, email info@smokevaperevolution.com within 7 days of delivery with your order number and a photo or short video of the problem. Once we confirm it, we send a replacement of the same item at no cost. If that item is out of stock, we offer a similar item or refund that unit.

Wrong or missing item

Let us know within 7 days of delivery and we’ll ship the correct item at our cost.

Unopened items

Factory-sealed items in their original, unopened packaging can be returned within 30 days of delivery. Email us first for return instructions; returns sent without contacting us can’t be processed. Return shipping is paid by the customer, and the original shipping charge isn’t refundable.

What can’t be returned

Opened or used products, except for the defects described above.
Items returned more than 30 days after delivery.
Items that aren’t in their original condition and packaging.

Refunds

Once we receive and inspect your return, or confirm a defect claim, we email you with the result. Approved refunds go back to your original payment method. Depending on your bank, it can take several business days to appear on your statement.

Lost or damaged in transit

If tracking shows your package as delivered but you don’t have it, or it arrives damaged, contact us within 7 days. See our Shipping Policy.

Questions about a charge

Smoke Vape Revolution · 3187 W Hallandale Beach Blvd, Pembroke Pines, FL 33023 · info@smokevaperevolution.com
This is our business and fulfillment address. It is not a retail walk-in location.